Customer Support
Welcome to DopamineDash! We're here to help you get started with quick wins and build momentum. If you have any questions or issues, please explore our FAQs below or reach out to our support team.
Need Help?
Email: support@dopaminedash.app
Current Support URL: docs-blue-theta.vercel.app/support
Response time: Usually within 24 hours
Frequently Asked Questions
My notifications aren't working. What can I do?
Solution: DopamineDash uses notifications to remind you about your tasks and daily goals. Please check the following:
- Go to your device settings and find DopamineDash
- Ensure "Notifications" is enabled
- Make sure your device notifications are turned on globally
- Check that you've enabled daily reminders in the app settings
- Restart the app and try again
- If the issue persists, contact our support team
I can't add more than 3 tasks per day. Why?
Solution: You've reached the free daily task limit in DopamineDash. The free version allows 3 tasks per day to help you focus on quick wins. To add unlimited tasks and unlock premium features like custom categories and advanced analytics, upgrade to DopamineDash Premium through the app's settings. Your existing tasks and progress will remain intact.
How does the 5-minute timer work?
Solution: DopamineDash's 5-minute timer is designed to help you overcome procrastination. Simply tap to start a task, and the app will guide you through a focused 5-minute session. You can adjust the duration in settings (2, 5, 10, 15, or 30 minutes). The timer includes haptic feedback and completion tracking to help you build momentum.
What are task categories and how do I use them?
Solution: Categories help you organize different areas of your life (work, personal, health, etc.). Free users can use preset categories, while Premium users can create unlimited custom categories with custom icons and colors. Simply select a category when creating a task to keep everything organized.
The app keeps crashing. How can I fix this?
Solution: Try these troubleshooting steps in order:
- Force close the app completely
- Restart your device
- Delete and reinstall the app from your device's app store
- If the problem continues, email us at support@dopaminedash.app with details about when the crash occurs
How do I delete my account and data?
Solution: You can delete your account and all associated data at any time. Please email us at support@dopaminedash.app with the subject line "Account Deletion Request." We'll process your request within 30 days and confirm when your data has been permanently removed.
Can I export my tasks and progress data?
Solution: Currently, DopamineDash stores your tasks and progress locally on your device for privacy and speed. Premium users can request a data export by emailing our support team. We're working on adding automatic data export features in future updates.
What does the Premium subscription include?
Premium features include:
- Unlimited tasks per day
- Unlimited custom categories with icons
- Advanced analytics and progress insights
- Custom themes and personalization
- Priority support
- Early access to new features
- Task scheduling and reminders
How does the streak system work?
Solution: DopamineDash tracks your daily completion streak to help you build consistent habits. Complete at least one task each day to maintain your streak. Missing a day resets the streak, so we recommend starting with small, achievable tasks to keep your momentum going!
Contact Methods
Email: support@dopaminedash.app
Current Support Page: docs-blue-theta.vercel.app/support
Response Time: We aim to respond to all support inquiries within 24 hours during business days.
In-App Support: You can also access support directly from the app's Settings menu under "About & Support."
Troubleshooting Tips
- Always use the latest version of DopamineDash for the best experience
- Keep your device and operating system up to date
- Ensure you have sufficient storage space available
- Check your internet connection for any cloud features
- Review app permissions in your device settings (notifications, storage)
- Start with small, 2-5 minute tasks to build momentum
- Use categories to keep different areas of your life organized
Feature Requests
Have an idea to make DopamineDash even better? We'd love to hear from you! Email us at support@dopaminedash.app with "Feature Request" in the subject line. Your feedback helps us improve the app for everyone.